Welcome to the STARKBULL FAQ page! Below, you’ll find answers to some common questions about our products, services, and policies. If you don’t see your question here, feel free to contact us.
Email: Support@starkbullbowling.com
1. Products
Q: What is a Bowling Shammy, and why should I use it?
A Bowling Shammy is a high-quality cleaning pad designed to remove oil and dirt from your bowling ball, enhancing its performance and grip. Our shammies are made from premium leather and include unique 3D logo designs for added style and functionality.
Q: Can I customize my Shammy?
Yes! We offer custom shammy options so you can add your personal touch. Whether it’s a name, logo, or specific design, we’ll work with you to create a product that’s uniquely yours.
Q: How do I clean my Leather Shammy?
To clean your Leather Shammy, gently wipe it with a damp cloth. Avoid soaking it or using harsh chemicals, as these can damage the leather. Let it air dry completely before use.
2. Orders and Payments
Q: How can I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order.
Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and other secure payment options displayed at checkout.
Q: Can I make changes to my order after placing it?
If you need to modify your order, please contact us as soon as possible at Support@starkbullbowling.com. Once your order is processed, changes may not be possible.
3. Shipping
Q: How long does shipping take?
Standard shipping typically takes 5-7 business days. Custom orders may require additional processing time.
Q: Do you offer international shipping?
Yes, we ship to select countries. International shipping times and costs vary depending on the destination.
Q: How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details. Use the provided link to monitor your package’s status.
4. Returns and Exchanges
Q: What is your return policy?
We accept returns within 10 days of delivery for items in their original condition. A 15% restocking fee applies to non-defective returns. Custom products are non-returnable.
Q: How do I initiate a return?
Contact us at Support@starkbullbowling.com with your order details and reason for return. We’ll provide instructions on how to proceed.
Q: Can I exchange an item?
To exchange an item, return the original product and place a new order for the desired replacement.
5. Custom Orders
Q: How long does it take to receive a custom shammy?
Custom shammies usually take 7-10 business days to create, plus standard shipping time.
Q: Are there additional costs for custom orders?
Yes, custom designs may include an additional fee. Pricing details will be provided during the customization process.
6. Miscellaneous
Q: Do you offer bulk or team discounts?
Yes! If you’re looking to order for a team or in bulk, contact us at Support@starkbullbowling.com for special pricing options.
Q: How can I contact customer support?
You can reach us via email at Support@starkbullbowling.com. Our team is available during regular business hours to assist you.
Q: Do you have a warranty on your products?
We stand by the quality of our products. If you receive a defective item, contact us within 2 days of delivery for a replacement.
If you have any other questions, feel free to reach out. We’re here to help! Thank you for choosing STARKBULL.